Use case: answering customer emails with an agent

Support emails pile up fast — "Where's my order?", "Can I change my address?", "Do you have this in a different size?" — and every answer means digging through the Shopify admin.

With Shopigent, your AI agent reads the store data and drafts replies in seconds.

The workflow

Step 1: A customer emails you.

Step 2: Your agent searches for the customer and their orders in Shopify — without you leaving your email client or chat.

Find customer by email "maria@example.com" and show their 
last 3 orders with status and fulfillment info.

Step 3: The agent drafts a reply based on live data.

Step 4: If the reply involves a store change (refund, address update), the agent prepares it for your approval via the confirmation gate.

Example prompts

Check an order status

A customer named "Elena" emailed asking about order #1234. 
Find the order status, tracking number, and estimated delivery.

Update a shipping address

Customer "Carlos" needs his shipping address changed on order #5678 — 
he moved to 42 New Street, Berlin. Dry-run the update first.

Process a simple refund

Order #9012 was returned. Refund the full amount to the original 
payment method. Use dryRun first to preview the refund mutation.

Draft a support reply

Look up customer "Sofia" — her email is sofia@example.com. She has 14 
orders and her last one (#3456) shows "delivered" but she says it hasn't 
arrived. What's the tracking status? Draft a reply offering options.

Why this works

Shopigent's tools cover everything support needs:

• get_customer → fetch contact details, tags, notes
• list_orders → find recent orders by customer
• get_order → check status, fulfillment, tracking
• update_customer → change address, add tags
• refund_order → process returns (with confirmation gate)

And the audit log means every action is recorded — useful for tracking which tickets were handled through the agent.